Stuart Balcombe | The Customer-Designed Product

Stuart Balcombe is in startup mode. PaymentLink is a unique solution that offers freelancers and small business owners a hassle-free way to get paid. No invoices needed. But it hasn't been all smooth sailing. We talk about the struggles in the run up to the launch, including the research he did to ensure he had a ready market. He explains how he boosts retention by making PaymentLink more than just a product. We also talk about… How to speak your...

Lee Ullmann | Entrepreneurship With a Latin Flair

What's the difference between entrepreneurs in the U.S. and those in Latin America? Lee Ullmann sees more similarities than differences. But there are some key shifts in mindset that he always considers in his role as Director of the Latin America Office for the Sloan School of Management at MIT. Based in Santiago, Chile, Lee works with innovators in the private sector, governments, and NGOs to help the region build a more knowledge-based economy. He's found ready and qualified partners...

Have I Been Compromised?

Question How can I tell if hackers have any of my passwords? Answer If you’ve been using the Internet for more than a couple of years, you can assume that one or several of your passwords have been compromised. This assumption has little to do with any specific mistakes you’ve made, but because of how common data breaches are these days. The Privacy Rights Clearinghouse’s page on data breaches from 2018 alone, shows a total of 1,370,710,977 records from 807...

Cathie Briggette | Transitioning From Employee to Entrepreneur

Cathie Briggette knows that most media aimed at women doesn't really speak to that audience in an authentic way. And that's how Herself 360 was born. Co-founded by Lyvia Feraco, this online magazine is a community that engages, supports, and encourages with stories written for women by women. But anyone can learn from how Cathie and her colleagues were able to build this business from the ground up. We talk about the challenges of being a startup and the inspiration...

Dan Thibeault | Escaping Your Comfort Zone

Dan Thibeault has a tendency to “go for it” when given the chance, even when he’s not sure how it’ll turn out. That willingness to get out of his comfort zone served him well when he started Fast Twitch Media, which helps people produce and distribute podcasts. Way back when, he didn’t know much about podcasts at all. But he drew on past experience and a willingness to learn to make it happen. 
We talk about ways to get up...

Diana Bagas | The Generation Gap in Social Media

Diana Bagas, co-founder of web marketing agency, Launch, with Michaela Mendes, knows platforms like Facebook and Instagram can be an affordable and effective way for businesses to market. But, she says, too many owners have a mistaken impression about what social media is, how it works, and how valuable it can be, especially for small companies trying to reach a local audience. And those that do, often go about it all wrong, she says. Her mission: To educate folks and...

Five ways your IT can build a better employee experience in 2019

According to the Harvard Business Review, companies focusing on employee experience tend to be four times as profitable than those that do not. Since technology is now such a central part of the overall work experience, it is more important than ever to have technology solutions that put people first. There is often a disconnect between employers and employees when it comes to technology. 90% of business executives say their company considers people’s needs when introducing new technology, but only...

Choosing a Business Phone System? Ask These Questions

Remember the days when business phones were all about making and receiving phone calls? Besides looking for the best deal on local and long-distance phone service, decision makers only had a few choices and features to consider for conventional landlines. ‘What phone features and options are most important to the business? Are you a small business that wants to appear larger or more professional? Consider unified communication systems that offer automated-attendants, toll-free or local numbers, and directory listings for getting...

Jonas Cain | Bringing Real Magic to Your Life

Life is short. Too short to allow negativity to guide your life. That's why comedy magician and motivational speaker Jonas Cain is all about helping people stay inspired, motivated, and, of course, positive in their business and personal lives. That's what inspired him to start Positivity Magic and why he helps groups around the country manage change and overcome the things they struggle with most. We talk about what magic really is and how everybody can experience it in their...

Scott Layman | The Potential Clients You Must Say “No” To

 Technology may advance. Business needs may change. But telecom vet Scott Layman is always focused on one thing as the industry changes around him: constantly improving the customer experience. In the days where massive service providers for phone, Internet, and the like are known for less than stellar customer service (which helps them cut costs), Scott, COO of Pioneer Telephone, says you can wow your clients in every interaction – and still make a healthy profit. We discuss how...