Five ways your IT can build a better employee experience in 2019

According to the Harvard Business Review, companies focusing on employee experience tend to be four times as profitable than those that do not. Since technology is now such a central part of the overall work experience, it is more important than ever to have technology solutions that put people first. There is often a disconnect between employers and employees when it comes to technology. 90% of business executives say their company considers people’s needs when introducing new technology, but only...

When to Outsource Your Office Tech and IT Support

Every office needs information technology (IT) for their operations. A catch-all term, IT refers to everything from your employees' computers, to systems such as wifi, video conferencing, file sharing, software, email, and remote access. Despite their reliance on technology, most small and medium sized businesses don't have dedicated IT departments. Often IT management and troubleshooting falls to operations, engineering, or otherwise tech-savvy staff––usually an office manager, software developer, or salesperson––even though it's not in their job description. If your company...

Facebook to offer more tools for nonprofits to create more ‘meaningful connections’

An estimated 750,000 nonprofits in the U.S. already take advantage of a host of tools on Facebook, such as charitable donations pages and “donate” buttons, and more ways to fund-raise and connect with constituents are being rolled out. In Facebook CEO Mark Zuckerberg’s words, “Our focus in 2018 is making sure Facebook isn't just fun, but also good for people's well-being and for society. We're doing this by encouraging meaningful connections between people rather than passive consumption of content.” A...

How the Best IT Support Team Treats Their Clients

There are IT support teams out there that only care about how many products and services they sell and how much money they make. On the opposite end, there are support teams that care first about their customer's satisfaction, and less about how much they sell. They end up selling more because their customers refer them to others. Their customer service is so great that people can't stop talking about them. That's how the best support teams treat their clients....

Why ‘I Have an IT Guy’ Just Doesn’t Cut IT

[th_gallery ids='854,860,469' columns='3' link='file']  You recognize this guy on the left - the young, slightly nerdy guy with the t-shirt?  This guy is great, but is he available 24/7/365?  Does he have the tools and resources of a full IT organization behind him?  Is he even available during the day when you need help?  Many small businesses we sit down and meet with to discuss our managed IT service offerings respond to our question of who provides their current IT...

7 Signs You Need Professional IT Services

Are you always having to deal with problems with your IT systems yourself? It might be time to outsource your IT issues to professional IT services. You may have lasted this long without a dedicated IT professional, but as your business grows you need to bring in the pros. Nowadays, IT systems are a central part of almost every business. Without IT professionals, you risk drastic consequences for the security and efficiency of your business. But why do you need...

If Your Business Doesn’t Have a Disaster Recovery Plan, You May Find Yourself in Hot Water Soon

It’s a well-worn phrase in the B2B sector, but risk happens everywhere. And while the word “disaster” may conjure up images of fires, storms, and floods for you – more likely than not the disasters looming over your business are man-made: data breaches and loss, physical theft, system failures. Your assets are always at risk. According to FEMA, 40 percent of businesses fail to reopen after a disaster—and that statistic refers only to its immediate aftermath. Even more devastating are...

Gear up Your Technology in the New Year: Is Your Tech in Check?

This time of year we make our lists and check them twice. Is your technology in check for the new year? Here are some checklists to keep and plans to make to get the most from your technology in the new year. Verify Your Backup Data Backup isn't enough if you don't periodically verify your backup to ensure it is available for recovery. If this isn't part of your routine systems maintenance, add this to your New Year's resolutions to...

Backup for Small Business: Four Important Things to Consider

Sometimes it takes a disastrous cyber attack to remind businesses how important it is to back up data. Backup for small business is always important.   A recent article from Small Business Trends, for example, mentions how ransomware has opened up discussions on the need for backups. Keep in mind that backups are helpful not only for cyber attacks; they'll save you from other disasters or problems as well. If a major storm hits your area, causing a power surge...

Technology Dependence for your Business – What You Need to Know

Is technology taking up too much of your work day? Has your business decided it is time to get help? Well, you have two choices. Either hire your own team to work in house or look to outsource to an IT support company. Hiring your own IT staff will mean you'd have a face-to-face relationship with your IT support. That would give you immediate access to your support team. Hiring fully qualified and highly trained IT engineers is also very...