Choosing a Business Phone System? Ask These Questions

Remember the days when business phones were all about making and receiving phone calls? Besides looking for the best deal on local and long-distance phone service, decision makers only had a few choices and features to consider for conventional landlines. ‘What phone features and options are most important to the business? Are you a small business that wants to appear larger or more professional? Consider unified communication systems that offer automated-attendants, toll-free or local numbers, and directory listings for getting...

When to Outsource Your Office Tech and IT Support

Every office needs information technology (IT) for their operations. A catch-all term, IT refers to everything from your employees' computers, to systems such as wifi, video conferencing, file sharing, software, email, and remote access. Despite their reliance on technology, most small and medium sized businesses don't have dedicated IT departments. Often IT management and troubleshooting falls to operations, engineering, or otherwise tech-savvy staff––usually an office manager, software developer, or salesperson––even though it's not in their job description. If your company...

How to Get the Right Tech for Your New Business

Congratulations on your new business! Start-up costs can easily escalate, and tech is often one of the bigger expenses. It's not that everything is high priced, but the sheer number of technologies available can overwhelm smart decision making. The latest tech is dangled in front of you with amazing features you didn't know you needed, and suddenly your budget has gone boom! Here's how to get the tech right for your business, without the headache and drama. 1. Check if...

The Latest Insight on IT and Business

Understanding how best to use IT in business is a topic that comes up time and time again. As the landscape of IT continues to grow at such a rapid pace, keeping up with the latest changes in the industry will increasingly become harder and harder. The global spend on information technology will top $4.8 trillion in 2018. With $1.5 trillion of that spending coming from the US, revenue growth should follow suit. But as a small business, it can...

4 Steps to Get Office Automation ‘Right the First Time’

Office automation uses software and hardware solutions to ease your workload. At its simplest, office automation may involve filtering your email inbox into organized folders. However, as your business expands, the number and scale of tasks needed to keep the business running increase exponentially.  Soon enough, you and your employees will find yourselves relying on the automation of your information to reduce storage space, speed retrieval and allows several employees to access the same data at the same time. You’ll...

The Woes of Work Wi-Fi When it Wont Work

"We have nothing if we don't have Wi-Fi." - anonymous Over 70 percent of American households have wireless internet or "Wi-Fi", and Wi-Fi has seemingly permeated nearly every space we inhabit: libraries, coffee shops, restaurants, hotels, airports, bars, gyms, and even churches. Offering a visitor a few kilobytes to check the news or weather now seems like a basic act of hospitality. Workplaces have, of course, installed wireless networks to enable internet access for the phones, tablets and laptops on...

Is Your Time Worth Nothing? Why Most DIY Tech Workarounds Waste That Time and Worse Increase the Risks to Your Business

I have the original iPad One which I bought the day Apple first released the iPad. It still works perfectly well but Apple no longer supports it. They forced its obsolescence by no longer supporting the iOS it runs on. Then they created strong incentives for app developers to stop supporting the old iOS versions.     I kept using the iPad One at home as a glorified remote control for music in the house, but it slowly stopped supporting more...

New Scam Alert: DocuSign Phishing Attack

DocuSign, a very popular technology that allows you to electronically sign documents, has been the victim of a particularly dangerous malware phishing attack that inevitably puts customers at high risk for a breach. The reason this is especially risky case is because the malware is targeting users who are already expecting to click the DocuSign links in order to use the service. Another reason this attack is dangerous is because this service is incredibly common within businesses and the emails...

Educating Employees About Cybersecurity

It seems like we are hearing more and more about cybersecurity and hacking attacks every year. There are countless popular corporations that have been victims of dangerous cyberattacks that have put many people's personal and financial information at risk. Unfortunately, for most of these cases, the reason for these attacks is uneducated employees. Hackers intentionally seek access to your information through employees, so proper education is crucial. Through no fault of their own, any single employee that isn't completely educated...

The Changing of the Guard: Moving from Problem Solver (Break/Fix) to Solution Provider (Managed Services)

What exactly is "break/fix" regarding IT? Essentially, the customer has technology, and when it breaks, they make a phone call. Things only get done once the customer makes that call. "There's fire coming out of the side of my box; can you come over here and take care of it?" Do you go to the Emergency Room or the Doctor for your firm's IT Support? Upgrades in a break/fix model go kind of like this: "We need a new server...